Recent Storm Damage Posts

Flood Damage Facts

7/12/2020 (Permalink)

Flood water pouring out of a brown door Flood Damage Knoxville

There is always the potential for flood damage, no matter where you live. According to the American Red Cross, floods cause more damage in the United States every year than any other weather-related disaster. The American Red Cross offers these flood safety tips:
-Stay away from floodwaters. If you come upon a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
-If you approach a flooded road while driving, turn around and go another way. If caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
-Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.
If a flood occurs and affects you, call SERVPRO of West Knoxville. Even minor floods have the potential to cause significant damage. We are faster to ANY size disaster. Let us help you get your life back in order.

Flood Damage in Knoxville

5/30/2020 (Permalink)

Living room in Knoxville flooded with water Flood Damage

Flood Damage Mitigation and Restoration Service in Knoxville

Not all floods in homes are caused by flooding from overflowing streams or flash floods. Knoxville homes can be flooded from overflowing toilets that become plugged or if the main drain under the house is blocked. Water discharged from laundry machines, for example, has nowhere to go but back up through the toilets and onto the floor of the bathroom. Contaminated water can spread out from the bathroom to other adjacent rooms such as the master bedroom or into a hallway.

SERVPRO provides flood damage mitigation and restoration service throughout the Knoxville and surrounding areas. We have a large team ready to respond to every kind of disaster. These folks are highly trained professionals and hold numerous certifications for cleaning, restoration, decontamination, mold control, and much more. We respond to your call in less than four hours, and our call center is available 24 / 7 to take your request and mobilize a team.

Restoration After a Plugged Drain Causes a Flood

The sewer under your home can plug for many different reasons. A broken tile, tree roots, or an object flushed down the toilet becomes lodged in the drain causing a blockage. A rush of water draining from laundry machines or perhaps a bathtub can cause the water to back up through the toilets and overflow onto the floors. Unfortunately, this water is considered contaminated, and the floors and any objects on the floors must be appropriately decontaminated and cleaned.

SERVPRO can help in these situations. We have the equipment, the chemicals needed for decontamination, and the trained staff to manage these situations. Sealed floors, such as tile floors, can usually be decontaminated and cleaned. We carefully remove carpeted flooring and the underpad to avoid distributing contaminated material and discarded.

In some situations, SERVPRO may also suggest that hardwood floors must be removed. Contaminated water can penetrate to the subfloor. Water can be removed. However, contaminated material could remain, leaving a potential health hazard. We work closely with insurance adjusters and the homeowner to provide advice on the best approach to take.

Call SERVPRO of West Knoxville at (865) 690-9658 for 24/7 service. We proudly serve Knoxville and surrounding areas. We’re Faster to Any Size Disaster.

What to Do If Your Flight is Canceled

11/12/2019 (Permalink)

Flight information on an airport showing cancelled flights because of a thunderstorm Flight information on an airport showing cancelled flights because of a thunderstorm

Storm Tips That Can Make Your Wait a Little More Comfortable

Storms can cause a variety of issues. It can leave businesses in need of storm damage repair, and it can interfere with people's flight plans. Dealing with a canceled flight in Rocky Hill, TN, is something no one wants to deal with. It isn't uncommon for flights to be delayed or canceled due to a snow storm, thunderstorm, or even high winds. It's inconvenient, but there are several things you can do to help get to your desired location sooner rather than later. If you are stuck for a while, there are some storm tips that can at least make your wait a little more comfortable.

Looking for Alternatives

There may be an alternative that can help you get where you need to be sooner.

  • You can call the airline to see if there is anything they can do.
  • You should also speak with the gate attendant to see if there is a flight they can get you on.
  • You can do your own research as well.

These options may help you find a seat on another flight so you can get to your destination sooner. Consider looking for a connecting flight, even if you were originally on a flight that gets you straight from A to B.

Ask to Be Put Up in a Hotel

If you are stuck in the city due to a canceled flight, with no hope for a same day switch, you can ask the airline if they are willing to put you up in a hotel. This can at least make you a little more comfortable before you decide what your best option is. They may or may not accommodate you, but it's something to consider. They may be willing to provide you with food vouchers or a discount.
It can be really frustrating to deal with a canceled flight, and sometimes, there is nothing you can do. See if there are alternatives that can get you to your destination sooner, by either making a few phone calls or checking with the airline attendants. If all else fails, make yourself comfortable for a while until you can figure out an alternative to get home.

3 Differences Between Flood Damage and Storm Damage

10/26/2019 (Permalink)

Flooded building entrance Flooded building in Farragut, TN

3 Differences Between Flood Damage and Storm Damage

If your Farragut, TN, building is damaged during a storm, you might think that all of the water damage falls into one category, but this is not necessarily the case. Flood damage is actually a bit different from other types of damage caused by water. The following are a few distinctions.

1. Where the Water Comes From

Perhaps the easiest way to determine whether you are dealing with flood damage or other water damage is to figure out where the water is coming from. Generally, if the water comes from above, then it is regular water damage. This can include leaks and broken pipes. If the water is rising up from the ground, then this is always considered flood water.

2. The Level of Water Contamination

A lot of the water involved in storm damage is considered to be category 1 or clean water. Water from damaged pipes or supply lines also belongs to this category. Flood water, on the other hand, is category 3 or black water. This means that it is highly contaminated and should be avoided. This is because water from a flood mixes with sewage and other contaminants on the ground. Anything that it touches will need to be thrown away or thoroughly sanitized.

3. Whether It is Included in Your Insurance Policy

Another important difference between damage from a flood and damage from other water sources is that flooding is usually not included in your basic insurance policy. If you want coverage for this type of damage, then you will need to purchase a separate flood policy.
Whether you are dealing with clean water or flood damage, you will need to have it taken care of quickly to avoid further damage to your building. Moisture of any type can contribute to weakened materials or mold growth. A cleanup and restoration service can remove the water and perform any necessary repairs.

How to Prepare for a Severe Storm

9/10/2019 (Permalink)

Emergency kit supplies: water bottle, matches, rope, flashlight, kit bag, Emergency kit supplies

Tips To Prepare For An Emergency

If you are expecting a severe storm in Bearden, TN, it is important to take measures to protect both your home and your family from flood water. Use the following tips to prepare for an emergency.

1. Move Important Items

If there is a lot of rain, you could end up with a flooded building. If this happens, any items located on the bottom floor or basement of your home could be affected. If you live in a house with multiple stories, you might want to move important items to an upper level. If you have a waterproof safe, use it to store smaller items and paper documents.

2. Inspect the House for Damage

The water damage that your house suffers during a storm might be worse if there is already existing damage. Check your home for any leaks or cracks in the walls and roof. Check that all of the doors and windows are sealing properly to keep out moisture. These problems can contribute to the growth of mold after a storm.

3. Make an Emergency Kit

Creating an emergency kit for use during a storm is a great idea and can be extremely helpful, particularly if there is a power outage. Always include flashlights and working batteries. You might also want to invest in a battery-operated radio to keep track of the news and weather. Make sure that you have plenty of bottled water and packaged food that does not require heating.

4. Relocate if Necessary

In some cases, the storm may be so severe that you need to find a safer location. If you are concerned about flood water in your home, or if there has been an evacuation notice, find somewhere else to stay as soon as possible. While you are doing so, make sure to drive only in safe locations and avoid anywhere that has been flooded.
Keep these tips in mind and do what you need to in order to stay safe during a storm. If flood water enters your home, a cleanup and restoration company can help return it to its previous condition.

Putting Together a First Aid Kit for Your Commercial Property

8/20/2019 (Permalink)

Items in a first aid kit

What Should Go Inside a First Aid Kit?

It is imperative that any place of business or commercial property in Deane Hill, TN, include one or more first aid kit. This means that you will be ready in the event of an injury or emergency. You can find pre-made kits, but it can be more cost effective and thorough to put them together yourself. What should go inside?


One of the most important category of items is bandages. You should include many different sizes and types. You can never have too many, but some basic additions you can make are:

  • gauze pads of multiple sizes, including 4x4 and 8x10
  • gauze roller bandages, at least 2" wide
  • triangular bandages
  • adhesive bandages of multiple sizes, like
  • band-aids
  • adhesive tape

Wound Preparation

Before the bandages go on, the injury should be tended to. This means your first aid kit should include tools for cleaning and stabilizing. Typical cleaning agents like moistened towelettes or hydrogen peroxide are essential. Tweezers and scissors can help remove debris or clothing from the area. Gloves will help keep both you and the injured person hygienic- consider including latex and non-latex, for those with allergies. Splints and elastic wraps are essential for sprains and breaks.

Emergency Equipment

If possible, within the same bag or box, you should also include an emergency kit. A blanket can be helpful in cases of shock, or if the injured person needs to be warmed up. Resuscitation bags and pocket masks make CPR more sanitary. Water bottles or a water jug can also come in very handy, for both drinking and rinsing off wounds. You can also throw in directions for requesting emergency assistance or guides for what to do in various emergency situations, or contact information for a disaster remediation service.
It is not only necessary to have a first aid kit in your place of business, but you should also keep it up to date. Certain items can expire, so be sure to check on it every 6 months or so. Don't overlook this important aspect of owning commercial property!

What To Know About Making a Flood Damage Claim

7/9/2019 (Permalink)

Contact a professional water damage restoration service to conduct the cleanup process for you

Tips that Will Help You Make a Flood Claim

If your Blue Grass, TN, home has experienced flooding, one of the first things you may choose to do is contact your insurance. Here are a few things you may want to remember when it comes to making a flood claim. These tips may help you work with your agent to get everything processed as smoothly as possible.

1. Remember to Document Everything

One important thing to remember when making an insurance claim is to document everything. This may mean making a list of damaged items, expected repairs, and what you think will need to be replaced. It's also recommended that you take photographs where possible, as this will allow your insurance adjuster have a visual reference of the areas and items you are discussing.

2. You Can Start Cleanup Before the Insurance Adjuster Arrives

It's also important to note that when filing a flood claim you are allowed to begin the cleanup process before your insurance adjuster arrives. Doing so can help prevent further damage from occurring such as the settling in of mold spores, or damage resulting from leaving part of your home to soaked in flood water. Document how things looked before you started so that your insurance adjuster can see the progress.

3. Use a Professional Restoration Service

In many cases you may want to contact a professional water damage restoration service to conduct the cleanup process for you. These professionals already have experience with a variety of type if water damaged related issues, and may even be able to work with your insurance company on your behalf.
When making a flood claim it's important to remember to document everything. This may include a list of damaged items as well as photographic evidence. You can also start the cleanup process before your agent arrives as doing so can help prevent further damage. You may also choose to consider contacting a professional restoration service.

5 Ways to Protect a Building from Flooding

5/17/2019 (Permalink)

Flood damage in Knoxville, TN

5 Ways to Protect a Building from Flooding

A business located in Knoxville, TN, may experience frequent storms, meaning it's at risk for flood damage. Fortunately, business owners can help protect their company property by considering the following steps.

1. Regular Maintenance

Performing regular maintenance on your company property can help prevent long-term damage. This allows you to know what problems there are before a storm comes, and what preventive measures you may need to take.

2. Fix Problems When Found

Another important step for damage prevention is to fix any issues you find as soon as you can. For water damage restoration, or if you think you may need a restoration professional after a storm, you may want to keep their number on hand.

3. Know the Weather

Staying informed of the weather in your area can also help you prevent flood damage at your place of business. If you know a storm is coming ahead of time you can take damage prevention steps.

4. Use Landscaping

It's also possible to use the landscaping around your building to help prevent flooding. Slope the yard and driveway away from the foundation. Using local plants with deep roots can absorb moisture. It’s also important to keep gutters and other drainage clear of debris to prevent overflow.

5. Create Weather Barriers

Another way to help prevent storm damage is the use of creating barriers against inclement weather. This may mean building a sandbag wall to prevent flooding, closing storm shutters, or even placing tarps or boards over areas prone to damage.

If you're seeking to protect your business from flood damage there are a few things you may want to consider. Perform regular maintenance on the property and fix any issues as you find them to prevent additional damage. Know what weather to expect in your area and plan your landscaping accordingly. In the event of a large storm you can even implement barriers against the weather.

Stay Safe After a Flood

4/26/2019 (Permalink)

If you have a flooded home after a storm, the most important thing that you can do for yourself and your loved ones is stay safe.

If you have a flooded home after a storm, the most important thing that you can do for yourself and your loved ones is stay safe. Here are some tips on what not to do, and how to avoid danger after flood water takes over your Farragut, TN home.

1. Never approach standing water in your home. Underground power lines and other power issues could cause this water to be electrically charged. Avoid it and do not stand in it under any circumstances.

2. Don’t forget your cell phone charger. If you can find somewhere that is safe and secure to charge your phone, keep it powered up and charged for as long as you can. If you cannot find or plug in a charger, use the device as little as possible to preserve battery life. Remember to never plug your phone in near water.

3. Do not skimp on your protective gear. Always wear knee-high boots made of rubber and sturdy gloves to protect yourself from electrical currents and contaminated flood water - the more coverage you can find for your body, the better.

4. Never take cleanup matters into your own hands. A flooding home and related damage can be a lot to deal with as a homeowner, but you should never attempt cleaning or renovation projects on your own. Wait until the chaos dies down, then contact a local water damage restoration service for professional help with mold growth, structural damage and other flood-related issues.

Powerful storms that flood your home can be very distressing, especially when your property and safety are at stake. Be as careful as you can be and waiting for professional help whenever possible are your best bets for staying safe and protecting your home. Flood water is not a joke, so finding the best help you can for post-storm cleanup should be your first priority after all the commotion has died down.

Call The Cleanup Team That is Faster to Any Size Disaster

3/10/2019 (Permalink)

According to the National Weather Service (NOAA), "Approximately, five percent of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United States as:
• Flash Flooding
• River Flooding
• Storm Surge and Coastal
Inundation from Tropical
and Non-Tropical Systems • Burn Scars/Debris Flows
(Caused by Wildfires)
• Ice/Debris Jams
• Snowmelt
• Dry Wash (Caused by heavy
rainfall in dry areas)
• Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you will not live in the future. 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.
When catastrophic water damage happens to you, SERVPRO® Franchise Professionals can help. They can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible.
SERVPRO® of West Knoxville/Farragut Professionals are ready to help make it “Like it never even happened.”

Can Winter Storms Cause Water Damage?

2/12/2019 (Permalink)

Frozen pipes are one of the most common causes of water damage during the winter.

Can Winter Storms Cause Water Damage?

Water damage can occur at any time of year, but winter storms pose several unique risks. Find out more about the causes of a burst pipe, ice damming and leaks during cold weather, and how to prevent these situations.

Frozen Pipes

Frozen pipes are one of the most common causes of water damage during the winter. Water can freeze in an exposed pipe when the temperature dips below freezing. This blockage will cause pressure to build up in the frozen pipe and may cause the pipe to burst. Building owners or managers can take several measures to prevent frozen pipes:

  • Insulate exposed pipes
  • Drip faucets
  • Maintain consistent interior temperatures

These methods can help building owners avoid costly water damage from a burst pipe. This cause of major wintertime damage can usually be prevented. 

Ice Damming

A blocked drainage system can cause ice to melt and refreeze on the roof of a building. Standing water can cause any roofing materials to deteriorate. Make sure that roof drains, gutters and downspouts are clear, and that attic and roof temperatures remain as consistent as possible.

Leaks and Thawing

As snow and ice thaws, it may result in a leak. This is particularly the case if roofing or building materials have sustained damage due to winter storms. There are several ways to prevent leaks:

  • Regular annual inspections
  • Checks throughout the year
  • Monitoring the structure for leaks

Leaks from a roof or through a building envelope will cause water damage and may increase the risk of mold. It is important that building owners take measures to seal out water.

All of these factors may result in wintertime water damage to a commercial structure in Knoxville, TN. In the event of a burst pipe or any other type of damage, a building owner or manager should contact a mitigation and restoration company as soon as possible.

Winter Weather Worries

1/15/2019 (Permalink)

Winter Weather Knoxville

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets.
A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the obstruction. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.
-Be sure to thoroughly drain water from swimming pool and sprinkler lines, as well as outside hoses.
-Open kitchen cabinets to let warm air circulate near the plumbing.
-When the weather is frigid, let water drip from faucets that may come from exposed pipes.
-Keep your heat set to the same temperature both day and night.

Ice dams can be a little-known, but a significant problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall.
Icicles can be an initial sign of an ice dam, according to To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of the exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”
Removing an ice dam as soon as it is found is vital to help prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.
If winter weather causes water damage to your property, SERVPRO of West Knoxville is only a call away, 24/7, ready to restore to preloss condition.

4 Reasons You Should Avoid Driving Through Flooded Streets

9/19/2018 (Permalink)

SERVPRO trailer ready for any storm damage in Farragut, TN

A significant downpour in Farragut, TN, can backup drainage systems and cause waterways to overflow, resulting in flash floods. Traversing a flooded street can be extremely treacherous and should be avoided, if possible, for several reasons.

1. Water Depth

It’s easy to underestimate the depth of standing water. High water levels could stall your engine, eliminating your ability to control your vehicle. Attempting to restart a stalled vehicle could also result in significant engine damage.

2. Washed Out Road

Flood waters can also wash away roadways, removing the surface for your tires to grip. Without grip, you will have no control over your vehicle and will be at the mercy of water currents.

3. Fast-Flowing Water

If you drive into fast-flowing water, your vehicle could be easily swept away, endangering the welfare of yourself, your passengers and the emergency personnel dispatched to rescue you.

4. Dangerous Debris

Swift water currents can also carry large debris. If you enter a flooded street, your vehicle could be struck by floating debris. This could result in serious injuries or significant damage that could impede your ability to escape from the vehicle.

Additional Safety Tips

Avoiding flooded roads is the best course of action. However, if you are not able to find an alternate route, take extreme caution and follow these safety tips:

  • Drive slowly but steadily through the water
  • Try to drive in the middle of the roadway where the water may be shallower
  • Avoid driving through areas with downed power lines
  • If your vehicle gets washed off the road, abandon it for higher ground

A Dangerous Situation

Floods are dangerous, can cause significant destruction and often require extensive cleanup and restoration efforts. Most travel tips advise avoiding flooded streets because navigating flooded roadways can damage your vehicle’s engine and potentially endanger the lives of everyone inside the vehicle. If you cannot find an alternative route, drive cautiously and be prepared to abandon the vehicle if it becomes trapped in high water.

Preparing Your Business for a Flood: 3 Tips

8/21/2018 (Permalink)

Storm damage on a Farragut, TN home

When flooding affects Farragut, TN, your business may be at risk. If flood waters are powerful enough, they can force their way into your building and cause damage to floors, walls and your inventory. However, if you know that a flood is imminent, there are a few ways you can protect your business and minimize the destruction that a natural disaster like this might cause.

1. Make Backup Copies of Important Data

If you know your building might suffer storm damage, it is important to make data backup a high priority. Shipping records, customer data and inventory records may not be retrievable if your computer system is damaged by water, so having multiple files of this information can save you time and money in the aftermath of the flood. Consider cloud storage for real-time data retrieval.

2. Rent a Sump Pump

If your building sits on low ground and your basement or crawl space is prone to flooding, then you may want to invest in a sump pump. This machine, which is often used by flood damage and restoration service technicians, drains away excess water from the area where it located. Portable and underwater pumps can reduce the amount of standing you might encounter after the flood.

3. Do Not Hesitate To Act

Flood damage can happen quickly, especially in the case of flash floods. If you suspect this might happen, evacuate your business quickly and ensure that customers and employees are safe. Heavy rains can cause this type of flood, so it is wise to be vigilant and watch your local weather to be aware of any watches or warnings. If you realize a flood is imminent, shut down vital systems and try to seal off doors and windows after the building is empty.

When flooding impacts Farragut, TN, you may be concerned about the best way to protect your business. However, knowing how to take action and prepare yourself for a flood can reduce the damage and give you peace of mind both before and after the event.

Leave the Hassle of Board-Ups to the Professionals

8/20/2018 (Permalink)

Preparing for storm season.

Whether after a fire, storm, or other structural disasters, boarding up damaged property is a burden that no one should ever have to go through—especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even
worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

Your SERVPRO® Franchise Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

What Happens to You Solar Panels During a Storm?

7/24/2018 (Permalink)

You shouldn’t have to worry about panel damage, no matter what the weather is like outside.

Storms of all sizes come through Knoxville, TN, during various parts of the year. Many of these storms cause little concern and do little, if any, damage to your home. This doesn’t mean you don’t worry about the possibility of weather doing harm to your home. For example, high winds, rain, and other conditions may beat upon the solar panels in your roof. It’s important to understand what these items can withstand.

Hail Stones

Hail storms may be rare in your area, but when they hit, they can create problems for homeowners. You may be worried about panel damage when hail starts falling. However, you can have peace of mind knowing that these panels should be in good shape under these conditions.

• The panels are made of tempered glass and a highly flexible material.
• The panels are built to withstand impact from rock, hail or other materials.
• Panels are usually only damaged from hail when stones hit the same spot repeatedly.


This probably worries you more than hailstones, especially if you live in an area where hurricanes are common. While high winds can cause roof damage, they are much less likely to cause panel damage. This is because your solar panels are designed to withstand up to 140-mph winds. This means they can hold up against hurricanes and certainly other less potent storms.

Snow and Rain

If you purchase a high-quality set of panels, they should last 25 years or more. They are well-equipped to do their jobs well in the middle of a rainstorm or a snowstorm. The glass portion of the panels has protection to ward off any negative effects from precipitation.

When you purchased your solar panels, you may have been concerned that they would succumb to the elements. However, you shouldn’t have to worry about panel damage, no matter what the weather is like outside. For more information, visit

You can be ruined or you can be ready

6/25/2018 (Permalink)

Technology can now be a vital tool in preparing for emergencies or disasters, as well as during or after to stay informed of the situation and in communication with others. From common technology you already use day-to-day basis to taking a few extra steps to prepare, the following will help you be ready in the event of a disaster.

Store Information Online
There are many places to store important information securely online. Services like Google Drive and Dropbox offer a free way to store different types of files, from a Word document to images of important documents. suggest saving an electronic version of insurance policies, identification documents, medical records and information about your pets, if necessary.

Follow The News
Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation. You can also alert first responders if rescue is needed through Twitter.

Mark Yourself Safe
The American Red Cross offers a Safe & Well check-in site to list yourself as asafe or find family and firends in situations. where communication is difficult to estabish.

Facebook also has a feature called Safety CHeck that is activated after natural disasters or crisis. You will receive a notification from Facebook if you're located in an affected area at that time.

Get In Touch
Make sure your contact information is up-to-date in your phone and email for communication with your family, friends, business contacts and others whom you may need to get in contact with before, during, or after a disaster.

Charge Up
Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time, but you can also buy solar-powered chargers as well.

Get an Emergency READY Profile.

SERVPRO is proud to offer Emergency READY Profiles for free and to help prepare you, your property, or your business for an emergency.

By developing a SERVPRO Emergency READY Profile for your property or business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your property or business.

Put help in the palm of your hand with the Ready Plan App. Get in touch with SERVPRO of West Knoxville/Farragut today for more information on developing and ERP for your property or business.

Storm Season Is Here

5/23/2018 (Permalink)

Storm Damage

It may seem early but storm season is currently underway. The season begins June 1 and runs through November 30. The Eastern Pacific storm season began in mid-May and also ends November 30.

Storms can be life-threatening as well as cause serious property threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas. many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home and business. For more information and preparation tips, visit the Ready campaign website

Is Your Knoxville Business "Winter Storm" Ready?

1/17/2018 (Permalink)

When winter storms hit our Knoxville communities, we are ready to answer the call for any storm damage!

When it comes to bad weather and storm damage, January and February can be two of the most challenging months to handle here in Knoxville. You could be facing winter storms with snow, sleet, and freezing rain, or an ice storm, with build ups of over ¼ inches of ice. Another unfortunate side effect of this weather can be freezing and bursting pipes. Blizzard winds of over 35 mph can wreak havoc on your home or business and even be life-threatening. Are you ready for this storm damage and water damage potential?


Start by inspecting your Knoxville building and its premises so that you, your equipment, and your employees are protected. Look for leaks in the roof or walls, cracks near doors and windows, or loose trim that can blow off and injure someone. These issues could also lead to serious water damage hazards for your business. Submit any work requests to your landlord right away so that these problems can be solved immediately.


Check your building maintenance agreement to see what processes are in place to handle snow and ice removal. Safe entry and exit to your place of business is extremely important during bad weather to keep people safe and accident-free. Make sure you are well-informed when it comes to your business’s insurance coverage. The coverage should cover any storm and water damages or injuries that could happen during a storm or its aftermath in the Knoxville area. Upgrade if necessary.


Compile a list of phone numbers needed during an emergency, such as police and fire department, your landlord, insurance company, plumbers, and snow removal services, or the utility companies in case of a power outage, and, of course, your friends at SERVPRO of West Knoxville/ Farragut. Ensure that this list is easily accessible to anyone who will be in your building and store it in the cloud in case you lose computers.


Do you have a backup generator? It might a good time to buy one, just in case.


During a storm, people may not be able to get into work, or they may not be able to return home. Think through as many possible scenarios as you can and have a plan to handle each one. Do you need to stock up on food and blankets? Is your office equipped with flashlights, batteries, and a first aid kit? Does one of your employees have a four-wheel drive vehicle that could be used to help in an emergency? Make sure you have a plan when it comes to communication methods to employees, vendors, and emergency teams. If power is out, do you have a way to keep cell phones charged, for example? Posts on your social media accounts to let everyone know of emergency closures, etc. would be a good idea. Assign that task to someone who you know is reliable and a good communicator. If your business can be run from a remote location, ensure that employees know what would need to be done should they have to work from home for a time. Have a chain of command in place so that information gets to everyone who needs it.

Clearly, there is a lot to think about when it comes to winter weather and all the challenges that weather poses. Have a plan in place before the winter winds start to howl, and be safe! And remember to call SERVPRO of West Knoxville/ Farragut at (865) 690-9658 or visit if you need any help with water damage, fire damage, or mold cleanup!

Clean Up Any Size Disaster

11/2/2017 (Permalink)

Mitigation requires quick action. The faster a SERVPRO® Franchise Professional arrives on-site to perform fire, smoke, and soot cleanup and restoration, the better the results—including lower claim costs.
Within four hours of loss notification, a SERVPRO® Franchise Professional will be on-site to help ensure a fire damage is handled by utilizing the following services.
Structural Cleaning
After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and flooors will often need a thorough cleaning. Your experienced local SERVPRO® Franchise Professional will pretest to determine the extent of damage, then use
the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your insured’s structure.
Contents Cleaning
All of the restorable contents in affected areas will be professionally cleaned and deodorized. is includes area rugs, furniture, draperies, and upholstery. SERVPRO® Franchise Professionals can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. is includes electronics, art, wood furniture, kitchen items, clothing, bedding,
and much more. Finally, SERVPRO® Franchise Professionals can provide an inventory list of all “to be claimed” items for your insured.
SERVPRO® Franchise Professionals provide specialized services that rid your insured’s home or place of business of offensive odors left by fire or smoke damage. SERVPRO® Franchise Professionals do not merely cover up lingering odors with a fragrance; they seek out the sources of the odor and remove them.

Ready for whatever happens.

9/12/2017 (Permalink)

Ready for whatever happens.

When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team is poised and “Ready for whatever happens.” With a network of more than 1,700 franchise, the SERVPRO System strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO’s Disaster Recovery Team, is trained and equipped to handle the largest storms.

2016 Houston, TX Flooding: In April, a nearly stationary mesoscale convective system developed over Houston resulting in widespread rainfall at the rate of 2.4 inches per hour. This was a historic flooding event for Harris County which saw a total of nearly 18 inches of accumulated rainfall. The Storm Team dispatched 81 crews to over 360 jobs mitigating over $3 million in damages.

2015 Siberian Express: Record sub-zero temperatures caused major problems for a large portion of the county stretching from Florida to Maine. The Midwest also experienced record breaking low temperature resulting in frozen pipes and ice dams causing major problems for residents. The Storm Team dispatched a total of 257 crews from 108 Franchises to assist local SERVPRO Franchises completing 2000 jobs.

2014 Mid-Atlantic Flooding: Rainfall rates of up to 2 inches per hour caused major flash flooding stretching from Northeast Ohio all the way up to Portland, Maine. Eastern Michigan and Baltimore, Maryland were also impacted and 173 crews mitigated over $4.3 million in damages while assisting the local Franchises.

2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, spanning from east of the Rocky Mountains to as far south as Central Florida, affecting all or part of 39 states and 70% of the SERVPRO Franchises System.

2013 Colorado Floods: Heavy rainfall, with amounts up 17 inches in some areas, resulted in widespread flooding in the Fort Collins, Boulder and surrounding Colorado mountain communities, The Disaster Recovery Team responded with 109 crews from Franchises to assist the local SERVPRO Franchises in the emergency response

2012 Hurricane Sandy: Affecting more than 20 states, Sandy left widespread damage and flooding from Florida stretching the entire eastern seaboard to Maine, The Disaster Recovery Team placed nearly 1000 crews in the affected areas, representing over 300 SERVPRO Franchises from across the country. Teams traveled from as far as Arizona, California, Oregon, and Washington.

Be Storm Smart

9/12/2017 (Permalink)

Storm Damage

Be Storm Smart

Severe weather can happen anytime, anywhere. Each year, Americans cope with an average of these following intense storms.

10,000 severe thunderstorms

5,000 floods or flash floods

1,000 tornadoes

2 land falling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 500 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-works and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Build An Emergency Supply Kit

Water (one gallon per person per day)

Food (non-perishable 3-day supply)

Manual can opener

Battery operated radio, preferably a NOAA Weather Radio

Flashlight and extra batteries

First aid kit

Whistle to signal for help


Dust masks or bandanas

Plastic sheeting, garbage bags, and duct tape

Wrench or pliers to turn off utilities

Hygiene items

Important documents; copies of insurance policies, identification, and bank account information


Fire extinguisher

Matches in a waterproof contain

Storm Damage Cleanup in Knoxville, TN

5/31/2017 (Permalink)

Storm Damage Cleanup


SERVPRO of West Knoxville/Concord has been cleaning water damages in the local Knoxville, TN market for over 38 years. From toilet overflows, pipe bursts, dishwasher leaks, basement floods, and much more, SERVPRO of West Knoxville/Concord has been providing Knoxville with quality cleanup and restoration work 24 hours a day, 365 days a year. That's over 332,880 hours of being on call to help our clientele!

SERVPRO understands that even the smallest of water problems can be a major catastrophe for the average homeowner. Whether it be damaged property, mold growth, health concerns or other problems, SERVPRO has all the right tools to make it "Like It Never Even Happened®."

With over 190 years of combined experience with our technicians, SERVPRO will promptly arrive at your business or residence, assess the damage, provide a solution, and begin work to ensure that secondary damages do not occur. From extracting water, dehumidifaction, decontamination, mold remediation, full repairs and construction, SERVPRO is here to help day or night.

With free estimates and consultations in Knoxville, insurance billing availability, we're standing by to be of assistance to anyone in need. Find out more about all of our services here.

Leave the Hassle of Board-Ups to the Professionals In Knoxville, TN

5/9/2017 (Permalink)

Storm Damage

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through- especially if it is your property that has been damaged. 

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself. 

Your SERVPRO of West Knoxville Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it "like it never even happened." 

Water Damage From Storm Damage In Knoxville, TN

5/5/2017 (Permalink)

Storm Damage

Everyone knows that wood and water don't mix. Excessive water can cause wood flooring to buckle, bow, warp, split and deteriorate. But SERVPRO of West Knoxville/Concord also knows that these effects are not instant, and there is time to mitigate and prevent most flooring losses. Acting quickly enough, SERVPRO can often extract water, set job specific drying equipment, and salvage floors to the point of reuse. A good example is this gymnasium floor. A church in Knoxville, TN came in to 2 inches of water covering their entire gym floor. Their first thought was that their floors were ruined. But due to the flooring construction and quick response time, the floors were dried and salvaged using specialized drying techniques.

Some floors are unsalvageable, no matter how quick of a response or how much equipment is used, but it's always a good idea to determine your options upfront before making any decisions.

SERVPRO experts are trained at reading moisture content in building materials, and quickly making a decision on proceeding with drying techniques. So the next time your flooring is under inched of water, called the experts at SERVPRO of West Knoxville/Concord to determine if your floors can be salvaged, saving time, money, and headache.

Learn more about drying and dehumidification here.


Tools For Keeping You Safe

11/1/2016 (Permalink)

Storm Damage

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to potentially dangerous weather situations, like an approaching tornado. It allows you to be warned ahead of storms, providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

Weather radios have made any advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for the weather alerts you choose.

When shopping for a weather radio look for the following key features.

• Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear)
• Specific Area Message Encoding (SAME)
• Alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your country)
• Ease of programming

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit NOAA Weather Radio website at www.nws.gove/nwr